Billing & Subscriptions
View your purchase history, manage active subscriptions, and cancel services from one place.
How to access billing
Go to Billing in the left sidebar (getfrith.com/my-services/billing). You can also reach it from the user menu in the top-right corner of the portal.
What you will find on the Billing page
The Billing page is divided into three sections, each showing a different type of purchase or subscription:
Legal Q&A Subscription
Subscription- Your current plan (Starter, Standard, or Unlimited)
- Subscription status: Active or Cancelled
- Questions remaining this month
- Renewal date (or cancellation date if cancelled)
- Monthly or annual price
- A Cancel subscription button
Registered Agent Services
Subscription- One card per business entity you have registered
- Entity name and registered state
- Renewal date and annual fee
- Status badge: Active, Pending, or Cancelled
- A Cancel button per entity
Document Purchases
One-time- Full list of documents you have purchased
- Document type and purchase date
- Delivery date (if delivered)
- Price paid
- Delivery status (green checkmark when delivered)
If you have no active subscriptions or purchases, the page shows a placeholder message with links to browse services.
Cancelling your Legal Q&A subscription
- 1Go to Billing in the left sidebar.
- 2In the Legal Q&A Subscription card, click Cancel subscription.
- 3A confirmation dialog appears explaining that your access continues until the end of the current billing period.
- 4Click Confirm cancellation to proceed.
- 5The status badge changes to Cancelled and a cancellation date is shown.
Important: Cancellation takes effect at the end of your current billing period. You retain access to Ask a Lawyer and your remaining questions until that date. Cancellation is immediate for the renewal — you will not be charged again.
Cancelling a registered agent subscription
- 1Go to Billing in the left sidebar.
- 2Find the Registered Agent card for the entity you want to cancel.
- 3Click Cancel on that entity.
- 4A confirmation dialog appears. Read the warning carefully — you must appoint a new registered agent with your state before your service ends to stay in good standing.
- 5Click Confirm cancellation.
- 6Your service continues until the end of the paid annual period.
Important: Before your registered agent service ends, you must file a Change of Agent with your state and designate a replacement. Failing to have a registered agent can result in your business losing good standing. FRITH will send you a reminder 14 days before service termination.
Updating your payment method
Payment methods are managed securely through Stripe. To update your card:
- 1Go to Billing in the left sidebar.
- 2Scroll to the bottom and click Manage payment methods.
- 3You will be redirected to the Stripe customer portal where you can add, update, or remove cards.
- 4Changes take effect immediately for future charges.
Downloading receipts and invoices
Receipts are emailed to you automatically after every charge. To download historical invoices:
- 1Go to Billing and click Manage payment methods.
- 2In the Stripe customer portal, click Billing history.
- 3Download PDF invoices for any past charge.
Frequently asked questions
What happens to my questions if I cancel before the end of the month?
Your subscription and remaining questions are active until the cancellation date (the end of your current billing period). You can continue submitting questions up to that date.
Can I get a refund on a document purchase?
Document purchases are non-refundable once an attorney has started work on your document. If you need to cancel before work begins, contact support immediately. Each document includes one revision at no extra cost.
My subscription renewed but I wanted to cancel — what do I do?
Contact support at support@getfrith.com within 48 hours of the renewal charge. We will review and process a refund if work has not yet begun on your account for that period.
I was charged but nothing shows in my portal — what happened?
Payment processing can take a few minutes to sync. Refresh the Billing page after 5 minutes. If the issue persists, contact support with your payment confirmation email.