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Average response time: under 3 minutes during business hours.
Chat opens in the support widget at the bottom of the page. No account required for guest chat.
Live Chat Hours
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Saturday10:00 AM – 2:00 PM AEST
SundayTicketed support only
Outside business hours, leave a message in chat — we'll reply when we're back online. Critical incidents (data integrity, billing errors) are monitored 24/7.
For a faster resolution, have ready:
- Your FRITH account email address
- The name of the module or feature where the issue occurs
- What you were trying to do and what happened instead
- The browser and operating system you are using (for web app issues)
- The app version (for mobile issues — Settings → About in the app)
- Any error messages, with the exact wording or a screenshot
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