Push Notifications

Configure which events trigger alerts and manage per-type notification settings.

Notification types

Deadline reminders

7 days before, 1 day before, and 1 hour before any deadline or hearing date.

Client portal messages

A client sends a message via the FRITH Clients app or client portal.

Invoice paid

A client pays an invoice via the client portal.

Task assigned

Another team member assigns a task to you.

Team @mention

You are @mentioned in a team message on any matter.

Trust deposit/withdrawal

A trust transaction is recorded on a matter you are assigned to.

Lead converted

A lead in the pipeline is converted to a client or matter.

Document signed

A client completes an eSignature request you sent.

Managing notification settings

Each notification type can be enabled or disabled independently. Go to More tab → Settings → Notifications. Toggle each notification type on or off. Changes take effect immediately — you do not need to restart the app.

Deadline reminder lead times (7d / 1d / 1h) are configured per matter stage in the web app under Settings → Firm Settings → Deadline Reminders. The mobile app respects the firm-wide setting.

Notification actions

Tap any notification to open FRITH directly to the relevant matter, message, or invoice.
iOS: Long-press a client message notification to reveal a Reply action — reply without opening the app.
Android: Expand a notification by swiping down on it to see action buttons (View, Reply, Dismiss).
Notification badges on the app icon show the count of unread items — cleared when you open the app.

Troubleshooting missing notifications

iOS

• iOS Settings → FRITH → Notifications → verify Allow Notifications is on
• Check Notification style is set to Banners or Alerts (not None)
• Focus / Do Not Disturb mode silences notifications from all apps — add FRITH to the Focus exceptions list

Android

• Settings → Apps → FRITH → Notifications → ensure all notification categories are enabled
• Battery optimisation: Settings → Battery → Battery Optimisation → FRITH → Don't optimise. Android may kill background services when battery saver is active.
• Some Android OEMs (Xiaomi, Huawei, OnePlus) restrict background app activity aggressively. Check manufacturer-specific settings under App Management or Auto-start.

Start with all notifications enabled. Spend a week in normal use, then turn off the types that interrupt you most. It's faster than trying to guess which notifications you'll want before you've used the app.