Finance · Module 31

Analytics

Firm-wide performance analytics — revenue, utilisation, matters, clients, deadlines, and AI productivity in one live dashboard.

Overview

Analytics is the firm's strategic performance layer. While the Billing module manages day-to-day financial operations and the Reports module generates specific data extracts, Analytics provides the cross-module view: how is the firm performing across all dimensions simultaneously? Revenue collection rate, staff utilisation, matter throughput, client acquisition, deadline compliance, and AI adoption — all in one place, for any date range, at any granularity.

The analytics engine aggregates data from Billing, Matters, Contacts, Deadlines, Activities, and the AI Terminal. Charts are rendered in real time using actual firm data. Exports are available in CSV, Excel, and PDF format for board packs, partner meetings, and investor reporting.

Key Metric Cards

Revenue Collected

Total fees collected in the selected period, with billed amount shown as the secondary figure. The gap between billed and collected is the firm's write-off and outstanding AR position. Click "View Invoices" to drill into the invoice detail.

Utilisation

The firm's aggregate billable utilisation rate for the period, with total billable hours shown below. Calculated from time entries across all fee-earners. Click "View Time Entries" to see the underlying data.

Active Matters

The count of active matters open during the period, with new matters opened shown as a sub-figure. Click "View Matters" to filter the matter list to the same period.

Deadline Compliance

The percentage of deadlines that were completed on time in the period, with the count of missed deadlines shown below. Click "View Deadlines" to review which deadlines were missed and by whom.

Financial Metrics in Detail

Total Billed — The sum of all invoiced fees in the period — what the firm charged, before write-offs and collection.

Total Collected — The sum of all payments received in the period — actual revenue. The ratio of collected to billed is the collection rate.

Outstanding AR — Total unpaid invoices at the end of the period. The difference between billed and collected in the period, plus any prior period balances not yet collected.

WIP Value — Work in progress — the value of billable time logged but not yet invoiced. This is latent revenue that can be converted to cash with billing.

Realization Rate — Collected as a percentage of billed. Measures write-off and discount impact. Industry benchmark is 85–95%.

Collection Rate — Collected as a percentage of billed. Lower than realization rate when aged debtors are factored in.

Avg Hourly Rate — The effective average hourly rate across all billable time in the period. Useful for comparing against standard rates to identify blended rate erosion.

Charts and Visualisations

Revenue by Practice Area

Bar chart showing collected revenue broken down by practice area. Identifies which practice areas are generating the most revenue and how that compares across areas.

Revenue by Attorney

Horizontal bar chart ranking attorneys by revenue generated. Shows the distribution of billing across the team — identifies top performers and those below expectations.

Expenses by Category

Pie chart of firm expenses broken down by category (staff costs, rent, technology, marketing, professional fees, other). Provides a cost structure view alongside the revenue data.

Revenue & Utilisation Trend

Line chart showing revenue, billable hours, and utilisation rate over time (daily, weekly, or monthly granularity). The trend view is the most important chart for identifying seasonality, growth patterns, and the impact of major client changes.

Matter Distribution

Bar chart of active matters by practice area. Shows where the firm's matter workload is concentrated.

Collections Snapshot

A summary panel showing outstanding AR, WIP value, collection rate, realization rate, and total trust balance — the firm's complete financial position in one view.

AI Productivity Panel

The Attorney Productivity section quantifies the firm's AI usage and its estimated impact on billable output:

AI Queries — Total AI Terminal queries made by all attorneys in the period, with a breakdown ranking attorneys by query count.

Time Saved — Estimated hours saved by AI assistance in the period. Calculated from the average time-per-task reduction identified across query types.

Billable Impact — Time saved multiplied by the firm's average hourly rate. An approximation of the productivity value generated by AI adoption.

Workflow Runs — Total automated legal workflow executions in the period, with completed and failed counts shown separately.

Document Processing — Total documents processed through AI document tools, with processed and pending counts.

Date Range and Export Controls

Use the controls at the top right to customise the analytics view:

Last 7 days — A rolling 7-day window. Use for week-on-week operational reviews.

Last 30 days — A rolling 30-day window. The default view — covers a standard billing month.

Last 90 days — A rolling quarter. Use for quarterly partner meetings and performance reviews.

Custom — Select any specific date range. Use for financial year analysis, matter lifecycle comparisons, or ad-hoc period comparisons.

Trend granularity — Set the trend chart to Daily, Weekly, or Monthly. Daily shows short-term fluctuations; Monthly shows strategic trajectory. Match granularity to the audience — daily for operational, monthly for partner/board.

Export: CSV / Excel / PDF — Exports the full analytics dataset for the selected period and granularity. CSV is suitable for further analysis in Excel. PDF is formatted for board and partner meeting packs.

Getting value from analytics

• Review the Analytics dashboard at monthly partner meetings. Bring the 30-day view with monthly trend granularity. Revenue, utilisation, and deadline compliance together tell the firm's operational story in three numbers.
• Watch for realization rate erosion. A declining realization rate (even from 92% to 87%) compounds over time — 5% write-off on $2M in annual billing is $100,000. Identify which matters or attorneys are driving the erosion and address it in billing conversations.
• Use the Revenue by Attorney chart carefully. It reflects billing output, not effort or quality. A senior partner at 60% utilisation may be generating more client value through business development and complex advice than a junior at 95%. Use it as one data point, not the only one.
• Zero WIP is not zero revenue — it is unrecognised revenue. High WIP means work has been done but not billed. Schedule billing runs before the WIP value becomes stale or the client questions the delay.

Frequently Asked Questions

How current is the analytics data?

Analytics data is live — it reflects all records in FRITH up to the moment you open the page. There is no overnight batch or cache delay. Click Refresh to reload the latest data if the page has been open for a while.

Can I compare two periods side by side?

The current Analytics view shows a single period at a time. For period comparison, run two exports for the periods you want to compare and use Excel to create a side-by-side comparison. Period comparison is on the FRITH product roadmap.

Why does my Revenue Collected differ from my bank statement?

Revenue Collected in Analytics reflects payment records in FRITH (invoices marked as paid). It will only match your bank statement if every payment received has been recorded in FRITH. Missing payment records are the most common cause of discrepancy — check the Billing module for invoices that are still showing as unpaid despite the money being in your account.

Is analytics data included in the Profitability module?

Analytics and Profitability overlap on revenue data but serve different purposes. Analytics provides the macro firm-wide view across all metrics. Profitability provides a matter-by-matter margin analysis including labour cost. For strategic decisions, use Analytics; for pricing and matter management decisions, use Profitability.

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